Here’s a selection of testimonials from our happy customers:
I run a multi-disciplinary complementary practice based in Dorset and have been using Clinic Appointments for over 3 months now.
The service has always been superb, reliable, efficient and accommodating. The team nursed us through the opening set up stages and offered practical advice when needed. I am sure we have increased our patient base since operating this system and as practice manager I can now take time out without leaving the phones unmanned.
Our practitioners are also delighted with this system as they can tell at a glance, from home, how their own diaries are shaping up and make amendments 24/7. Likewise patients have commented on the friendly professional reception staff.
If you are equipped with a PC and broadband, you have nothing to lose by making Clinic Appointments your shop front.
TW, McTimoney Chiropractor and Practice Manager, Dorset.
Thank you for all your efficient and patient help. What you do is both very important to me and for my business.
JP,”Facialist” & Beauty Salon Principal, London.
Thank you for everything you do for the clinic! Wouldn’t be without you and couldn’t do it without you!
Before we entrusted our diary and telephone contact to Clinic Appointments in February 2007, our booking system was a paper diary and a telephone answering machine. Expensive Industry specific Spa Style diary software packages would be too unwieldly for us, and an in-house receptionist is not an option either.
With Clinic Appointments’ team of receptionists and the easy to use online booking system we now have the best of both worlds. They offer a friendly, helpful voice on the other end of the phone. They always cope very well with our extensive range of products and services, giving our discerning clientele a very smooth and efficient booking experience. At the same time, our day runs much better, and Clinic Appointments are continually updating their service, accommodating our feedback and requests and helping us solve any potential problems as our business develops and evolves.
At first, we had no idea how beneficial this service was actually going to be. We now have more time to spend working with clients. We now know that we are not losing customers when we are away from the phone. For the first time in seven years we have been able to take a ‘real’ holiday without the mobile phone and diary packed in the suitcase, for the daily poolside ritual of checking and responding to the business answer phone.
Clinic Appointments save us money. The text reminder service (which costs only 15 pence per text), saved us a £127 sale only the third time we used it.
The support and peace of mind we get from Clinic Appointments is invaluable to the success of our business.
JV, Therapist and Practice Manager, Perthshire.
Thanks to Clinic Appointments and their very professional staff I am no longer losing patients as I was unable to answer my clinic phone. In fact, many patients have commented on how helpful the ‘receptionist’ was.
It was daunting handing over my clinic diary to a third party but the Clinic Appointments team have put my mind at rest and have proved themselves invaluable to me and my clinic. Also, any queries that I had were answered immediately and any changes that needed to be made to my individual site were done with the speed and efficiency which is rare nowadays. Keep up the good work.
RD, Osteopath and Acupuncturist, Kettering.
I just wanted to let you know that we get such good feedback for the efficiency and manners displayed by your team. At last our diary is beginning to fill up again. I don’t think we could have survived paying London rentals whilst employing a full time receptionist.
AS, Osteopath, London.
Using Clinic Appointments has been an entirely positive experience from the word Go. From the thorough system training we were given before we opened, to the consistently reliable service provided by the receptionists and support team in Bristol, we have found the service to be helpful, efficient and user-friendly throughout.
We use Clinic Appointments as an all important back-up to our reception service which is manned 3 days out of 5. It’s a real luxury to know that clients’ calls can be handled Monday-Friday 9am – 5pm, not only when we’re not here, but when we’re at lunch, on the phone or in the loo! It’s great to know that these things don’t have to cost us clients, who might otherwise be deterred by an answer machine or engaged tone.
We have been using Clinic Appointments for a year now, and while the time has flown by, and many changes have taken place, our clients have always been well looked after. Not only do the receptionists at Clinic Appointments have all the information they need to handle each call as we would like, but we also have a diary system that caters for all our needs. The Clinic Appointments team have been very supportive, easy to work with and accommodating of our growing practice.
KA, Practice Manager, Sheffield.
I have been highly impressed by the service provided by clinic appointments. Often my patients comment on how helpful and pleasant the staff who answer the telephone are.
Being able to leave the telephone answering and appointment bookings to this highly professional service has been such a great support to my practice. And the online diary is so handy, I can easily check my bookings and messages when I’m not in the office.
I don’t hesitate to recommend Clinic Appointments to other clinics and practitioners.
S B-F, Naturopath, Medical Herbalist, Nutritionist, London.
I cannot recommend Clinic Appointments highly enough. Their staff are professional, efficient and easy to deal with but above all they are truly dynamic and sensitive to the needs of their customers.
We have been using the online diary service and have found it to be the perfect solution for what we needed. The service has been 100% reliable, simple to operate and really does do what it says it will!
RS, Osteopath, London.
Your service has definitely paid for itself this month, in terms of new clients that I would probably have missed, and it’s been a huge relief to me to know that someone reliable and sensible is answering my phone when I can’t. I’m very happy with the clinic appointments service, and patients have been commenting on how helpful and pleasant ‘my receptionist’ is. So thanks very much.
SF, Herbalist, Birmingham.
The service provided by Clinic Appointments has been excellent. It is very reassuring to know that our patients are being looked after in a professional manner and that we are not missing important calls.
The text service allows us to respond quickly to any new messages and the new appointments are already covering the cost of the service.
Highly recommended and excellent service from the start.
RM, Acupuncturist, London.
I decided to give ‘Clinic Appointments’ a try as I am a chiropractor working by myself and prefer not to answer the phone whilst treating patients, as I find it disruptive and distracting.
I have also found that if a new patient is looking for treatment, they will often ring round until they get someone to speak to, rather than leave a message on an answer phone.
On my first day of using ‘Clinic appointments’ I received a text asking me to phone a prospective new patient. I returned the call between patients and I am now treating this lady.
I’ve had lots of positive feedback from my patients. Many think I have someone here working alongside me, and they have all said how polite and efficient the service is.
So, I was very impressed with the service immediately and continue to be – thank you.
11 months later: I just wanted to let you know that two patients today said that they think that your service is “the best thing since sliced bread.” They also both said how efficient and friendly you all were. Thanks yet again.
JH, Chiropractor, Brighton.
I was fed up of missing calls while treating patients, or straining to hear above background noise if I was out and about, and fumbling with my diary.
I wanted to project a competent first impression when the patient phoned, particularly as I work part time and am building up my small practice. Clinic Appointments have achieved this at a very competitive price. Thank you.
LM, Acupuncturist, London.
(Dec 2009): Credit where credit is due! I thought it was high time to give you guys a nice testimonial. Please feel free to publish this if you like:
Since the beginning the service has been indispensable. It has been 100% reliable, and the online portal is rock-solid, fast, and well-designed. Most importantly I consistently hear good feedback from my patients about the receptionists. Thank you!
(Dec 2010): Merry Christmas one and all and thanks for the great work you’ve put in this year!
AW, Osteopath, London.
I have lots of great feedback from people telling me how good the service is and how highly impressed they were when they found out they hadn’t spoken to someone in the actual clinic. Thank you!
JH, Clinic Manager, Somerset.
My patients love the service they are getting since I have been using Clinic Appointments – no more answer phones and telephone tag – they know when they call they will be able to make or change an appointment then and there.
Feedback from my patients, often unsolicited, is that the team are polite, efficient and knowledgeable.
FD, Chiropractor, Swanbourne, Bucks.
Clinic Appointments have provided me with a thoroughly professional and user friendly service from day one.
Even after only a short period of time it has already more than paid for itself, because I am no longer losing potential clients when I am unable to get to the phone.
PL, Chiropractor, Dorset.
Yesterday a patient told me that your service was not just good but excellent; this was an unprompted and enthusiastic response to the way Clinic Appointments handled her call.
GJ, Chiropractor, West Lothian.
I am very impressed by the system and am sure it has increased my new patient numbers since we have been working together. It is a great asset to the practice.
SR, Osteopath, Farnham.
Using Clinic Appointments has freed up time allowing us to deal with paperwork and marketing much more efficiently. Also, by computerising the diary, it enables us to easily print out individual invoices for all the different therapists.
MJ, Registered Osteopath and Clinic Director, London.
Excellent service. Reliable online calendar functionality and an excellent human interface for the patients when they call. Highly recommended.
MS, Osteopath, Sunningdale.
Thank you for the service these past few years and I wouldn’t hesitate to recommend you. Using Clinic Appointments helped me set up my business in the first place and I have always been very happy with the ease with which it has run. I don’t have much contact with you but that’s because it always works smoothly for me and my patients.
MP, Osteopath, London.
Thanks for everything you have all done this year. It has been a great service and has lightened my load considerably.
CC, Osteopath, Cumbria.
Clinic Appointments have tailored their flexible service brilliantly in order to deal with our specific clinic requirements. Thank you.
AP, Physiotherapist, Kew.
Thank you very much for what has been a highly professional, friendly and swept up operation!
RS, Osteopath, Swindon.
A new patient rang you for directions when lost today – they said the receptionist was most helpful and really tried – considering she doesn’t know the area she gave a good impression!
FC, Chiropractor, South Wales.
Dear all at Clinic Appointments, I would like to take this opportunity to thank you for all your help over the last year. I am very pleased how things are going.
KL, Physiotherapist, Guildford.
How is everyone at Clinic Appointments? My patients love talking to your staff.
HD, Osteopath, East Sussex.
The last 2 years have been great and my practice has grown in large part thanks to your ongoing good work. I have a new physiotherapist working with me and the practice seems set to expand further over the next 12 months. I find your help invaluable.
VK, Physiotherapist, London.
PS. your service is excellent by the way…very good feedback from clients using it!
MR, Physio, Maidstone.
Hearty thanks for a splendid job over the past 2 months. I just couldn’t have managed without you. I have been able to focus on my patients leaving all backstage work to you.
You are all so sweet!! I’m sure I’ve been trouble but you are ever generous of spirit.
DD, Osteopath, Kent.
Thanks for your Christmas greeting and for the great service you have given to my practice this year. It has been a very positive experience for me and my patients so thank you once again.
EH, Osteopath, Watford.
Thank you all so much for transforming my patient appointment system. No more unanswered calls, no more stress when I am off for a day or on holiday (what a difference that has made), no longer half a dozen messages via mobile, text or emails just to make one simple appointment.
Thank you for a top-notch service, from my patients and from me.
(Dec 2015) I haven’t talked to you all for a while so I thought I would just say a big thank you for all your help this year. Don’t know where I would be without you!
RG, Acupuncturist, London.