Clinic Appointments and GDPR
The following sets out how Clinic Appointments complies with GDPR (General Data Protection Regulation), which covers privacy and data protection.
Clinic Appointments takes your privacy very seriously and we have robust security and privacy procedures in place to protect your data.
What information do we collect?
We only hold information supplied during the sign-up process, such as your name, address, contact information, and information about the services you provide.
We do not collect any additional data other than what we need to provide you with our telephony services.
All the data we hold on your business is available for you to view inside your account – we do not hold any additional information outside of this.
As we answer calls from your clients and manage your diary we are also in direct contact with your clients. We only ask for information from them necessary to make or amend a booking, and do not store or use this information outside of your account.
We do not sell your data or share it with anyone outside Clinic Appointments.
What do we do with the information we gather?
We only use the information you have provided to deliver the services you have selected.
As we do not use your details for promotional purposes, we do not require your explicit consent to contact you, as all communication is covered by the legitimate interest of both us and yourselves, being that we need to use the data you have provided in order to provide the services you have chosen to receive.
The information we hold on you is available to view in your account at any time.
You also have the right to be forgotten. You can ask us to delete the information we hold on you at any time and we carry this out as soon as practical, usually within 24 hours. This will also close your account.
Securing Your Data
Clinic Appointments is committed to ensuring that your personal information is secure. We follow strict policies and adhere to high standards of security when gathering and storing personal information.
Access to your information is only provided to staff who require it to manage your account.
What do we collect?
Through the use of contact forms, call back requests and newsletter sign-ups, we may collect, but are not limited to, the following information:
Name and company name
Contact information, including address, email address and phone number
Documents to verify your identify and address
We also store call recordings for a limited time so calls can be reviewed and/or used for training purposes when required.
We also store call log records, which are provided as a service and can be viewed in your account.
What do we do with the information?
We require the aforementioned information solely in order to understand your needs and provide you with the services you require.
Clinic Appointments Ltd. is committed to protecting a User’s privacy. It will only use the information that it collects about a User lawfully (in accordance with the Data Protection Act 1998).
Clinic Appointments Ltd. collects information about Users for 2 reasons: firstly, to process your order and second, to provide you with the best possible Service.
Clinic Appointments Ltd will give the User the chance to refuse any newsletters or emails from Clinic Appointments Ltd or from another trader in the future.
Clinic Appointments may use User’s information as part of any report or publication without revealing any personal information of the User
The type of information Clinic Appointments Ltd may collect about Users includes:
Credit/debit card details
Clinic Appointments Ltd will never collect sensitive information about a User without User’s explicit consent.
The information Clinic Appointments Ltd hold will be accurate and up to date. Users can check the information held about them by emailing firstname.lastname@example.org If User finds any inaccuracies Clinic Appointments will delete or correct error promptly.
The personal information that Clinic Appointments Ltd hold will be held securely in accordance with Clinic Appointments Ltd’s internal security policy. If Clinic Appointments Ltd intends to transfer User’s information outside the EEA (European Economic Area) Clinic Appointments Ltd will always obtain User’s consent first.
Clinic Appointments Ltd may use technology to track the patterns of behaviour of visitors to the Clinic Appointments Ltd web site. This can include using a ‘cookie’ which would be stored on a User’s browser. Users can usually modify their browsers to prevent this happening.
The information collected in this way can be used to identify a User unless browser settings are modified.
Users agree to indemnify and hold Clinic Appointments Ltd., and its subsidiaries, resellers, affiliates, officers, agents, co-branded partners or other partners, and employees, harmless from any claim or demand, including all legal fees, made by any third party due to or arising out of User’s content on the Services, use of the Service by Users, connection to the Service by Users, User’s violation of the Terms & Conditions, or User’s violation of any rights of another including any claim of libel, defamation, violation of rights of privacy or property or other rights, including loss of Service by other Users and infringement of intellectual property.
Clinic Appointments Ltd. its affiliates, resellers, or third parties may provide links to other World Wide Web sites or resources but is not responsible or liable, directly or indirectly for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. Clinic Appointments Ltd. is not responsible or liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
What are cookies?
Cookies are small bits of information that are placed on your computer or mobile device when you visit almost any website. Cookies do not recognise you personally and are not harmful to your computer or mobile device. They are used by websites you visit in order to improve your experience on the website.
As well as setting some cookies ourselves – “first party cookies”, we also work with some partners to help give you access to even more great features on our site. These partners set “third party cookies” which enable their features to be provided on or through our website (such as advertising or videos). Third party cookies do not recognise you personally but can recognise your computer when it visits our websites. This helps to ensure you get the best experience possible when visiting these sites.
Some cookies, called “session cookies”, stay on your computer only while your website browser is open and are deleted automatically once you close your browser. Other cookies, called “persistent cookies”, remain on your computer or mobile device after your browser is closed. This enables websites to recognise your computer when you later re-open your browser to give you as smooth a browsing experience as possible.
What types of cookies do we use?
These cookies help you to move around our site and use all its essential features. Without these cookies, our website would not work properly and you would not be able to use features such as the shopping basket or the secure customer account pages.
Performance and analytics cookies
These cookies cannot identify you personally; rather they provide us with anonymous information to help us understand which parts of our website interest our visitors and if they experience any errors. We use these cookies to test different designs and features for our website and we also use them to help us monitor how our visitors reach our sites and how effective our advertising is.
We use functionality cookies to save your settings on our website. We also use functionality cookies to remember things such as the last time you visited.
Some functionality cookies are essential if you want to view videos and maps on our site. We also use “Flash cookies” for some of our animated content and to remember some of your preferences such as your volume settings.
Advertising cookies help ensure that the advertisements you see on our website are as relevant to you as possible. For example, some advertising cookies help select advertisements that are based on your interests. Others help prevent the same advertisement from continuously reappearing for you.
The information collected by these cookies and web beacons does not enable us or these third parties to identify your name, contact details or other personally identifying details unless you choose to provide these details.
Social networking cookies
We also want to make it as easy as possible for you to share content from us with your friends through your favourite social networks. Social networking cookies, which are usually set by the social networking provider, enable such sharing to be smooth and seamless.
How can you manage your cookies?
You can set or amend your web browser controls to delete or disable cookies. If you choose to disable cookies on your computer or mobile device however, your access to some functionality and areas of our website may be degraded or restricted.
www.allaboutcookies.org provides good simple instructions on how to manage cookies on the different types of web browsers.
http://www.adobe.com/eeurope/special/products/flashplayer/articles/lso/ also has a good summary of how to manage Flash cookies.
Most advertising networks offer you a way to opt out of advertising cookies. www.aboutads.info/choices/ and www.youronlinechoices.com have useful information on how to do this.
Where can I get further information?