Telephone Answering

There’s nothing worse than when you’re with a client and the telephone is constantly ringing in the background, and you can’t answer it. If you answer it, your current client may not be happy, taking it as a sign of disrespect. If you ignore it, you might miss out on a potential booking or even a new client.

With our telephone answering service, you need never miss a call again. Just divert your calls to our friendly receptionists, and your calls will be answered professionally every time, according to your instructions.

If the call is a general enquiry about something like your opening hours or how to find your clinic, we can handle it there and then for you. If the caller wants to book an appointment we can do this too, depending on the diary software you use. As well as our in-house diary management software, we also fully support the popular Cliniko and PPS software packages, and have experience in other options too.

Please see the diary management page for more details, or get in touch to see if we can support your current option.

Our telephone answering service is open from 8am to 7pm Monday to Thursday, 8am to 6:30pm on Friday and from 9am to 1pm on Saturdays and will:

  • Professionally answer calls
  • Screen unwanted/sales calls
  • Book and amend appointments from incoming calls
  • You can take advantage of our simple to use diary management service, or we support a selection of other diary booking systems too – please contact us for details.
  • Relay messages by phone, email or SMS

As well as ensuring all your calls are answered promptly, having our highly trained remote receptionists handle your calls minimises your distractions, allowing you to give your full attention to your clients, or to any other task you need to focus on.

Take a weight off your mind with Clinic Appointments – to find out more, call us on 0208 626 9373 or contact us today.


Don’t Lose Potential Clients

Answer every call and allow clients to book and amend appointments over the phone. Have important messages relayed quickly.

Instant Professional Image

All calls are dealt with by our friendly team – avoiding interrupting appointments whilst presenting a professional image to potential clients.

Optimise Your Time

Switch our services on and off at will to fit around your work and leisure schedule. No need to spend your time worrying about missing important calls.

Find out more about the benefits of using Clinic Appointments >

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